Mercy R.
Email Handling and Order Processing Specialist
I have five years experience in Customer Support and Order Fulfillment in several ecommerce businesses. With this experience, I am able to handle customer inquiries, complaints, refunds and replacements. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. I believe I have an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. I am Seeking opportunities to enhance my skills and abilities for the company's benefit and for my personal growth.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $2.3k
Billed in all: $43,253$43k
$2.3k in the last 6 months
Across 10 contracts
Earnings, last 30 days
Skill rankings: Top 24% in Dropshipping
Ranked by MRR among everyone on Upwork with the skill.
- #363Helpdesk1,033 freelancers · 🇵🇭 #164Top 35%🇵🇭#164 of 391
- #638Dropshipping2,698 freelancers · 🇵🇭 #326Top 24%🇵🇭#326 of 1,022
- #673Gorgias1,588 freelancers · 🇵🇭 #405Top 42%🇵🇭#405 of 895
- #979Order Processing2,648 freelancers · 🇵🇭 #660Top 37%🇵🇭#660 of 1,622
- #2,106HubSpot6,807 freelancers · 🇵🇭 #390Top 31%🇵🇭#390 of 1,118
- #3,815Online Chat Support11,527 freelancers · 🇵🇭 #2,375Top 33%🇵🇭#2,375 of 6,896
- #4,110Email Communication14,123 freelancers · 🇵🇭 #2,236Top 29%🇵🇭#2,236 of 6,862
- #4,887Email Support14,954 freelancers · 🇵🇭 #3,021Top 33%🇵🇭#3,021 of 8,734