Mercy R.

Email Handling and Order Processing Specialist

I have five years experience in Customer Support and Order Fulfillment in several ecommerce businesses. With this experience, I am able to handle customer inquiries, complaints, refunds and replacements. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. I believe I have an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. I am Seeking opportunities to enhance my skills and abilities for the company's benefit and for my personal growth.