Amine G.

I'm customer Service Pro, I am always willing to help other team members. I am experienced with Zendesk, Uservoice, email support, Word, Excel, Google Docs, Five9, LivePerson,live help, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 10 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I am also able to perfom marketing compaign using different platforms as AC and other emailing systems. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise. I have a strong and excellent command in written and verbal English. I have experience in both inbound and outbound campaigns. I also handled Live Chat Support and Ticket Handling. • I am looking for new and challenging responsibilities in order to continue my outsourcing career path and I want to establish a good working relationship with all my Clients. I am very committed in providing fast and quality work, I am looking forward to have a long professional with my Clients. • Strong analytical, communication and leadership skills. • Computer literate and Internet savvy Aside from these, I also have experience as a Virtual Assistant, Lead Generator and a Project Manager. I am expert in using different Ticketing tools like, Zendesk and Kayako. I also have several years of experience using and managing different CRMs like, Salesforce, SugarCRM, ZOHO and a lot more.