Sharry Maridane E.

I have accumulated extensive experience in the call center industry, specifically in technical support, over the course of several years. In addition to providing effective resolutions to customer concerns, I have also honed my ability to handle irate and dissatisfied customers, successfully turning their experiences around through exceptional service. Alongside my experience in managing call center teams, I have developed the skills necessary to thrive in a high-pressure, target-driven environment. I am highly motivated, diligent, and actively seeking my next career challenge. When I transitioned to working remotely, I took the opportunity to leverage my expertise in team management by sharing my experiences. As part of my role, I am responsible for overseeing and implementing policies that ensure our Customer Service Team delivers the best possible customer service experience. Platforms and Applications I have experience with: - Siebel - Zendesk Email - Zendesk Chat - Gorgias - Shopify - Paypal - Facebook/Instagram Messages - Facebook/Instagram Comments - Gmail - Google Sheet/Slides - Google Suite - Slack