Kristina D.

I have nearly 15 years of experience in the customer service industry, and I continue to acquire new knowledge and skills daily. My background includes managing telecommunications accounts for major companies in both the U.S. and Australia. In this capacity, I have provided exceptional customer service, including handling inbound sales, offering basic phone technical support, managing accounts, and conducting lifestyle and credit checks to determine the number of lines customers can access. I also supported a prominent U.S.-based healthcare insurance provider, where I assisted with employee plans and coverage. My responsibilities included directly communicating with the company’s HR department to explain the nuances of their employee health plans and filing claims related to deductibles, balance billing, and other issues. Most recently, I worked with one of the leading payment platforms in the U.S., where I addressed customer inquiries regarding disputes, account concerns, payment issues, and account verification. I provided support across three channels: phone, chat, and email, ensuring a seamless experience for customers. One of my key strengths is my patience and ability to manage customers' emotions effectively, which allows me to create a positive interaction even in challenging situations. I am committed to continuous learning and view challenges as opportunities for growth and improvement. I thrive in environments where I can work with minimal supervision, maintaining professionalism and composure under pressure. My dedication to delivering exceptional service and building lasting relationships with clients is at the forefront of my approach.