Xerxel D.
Experienced Customer Support Specialist
With over a decade in customer support, I bring expertise in handling customer inquiries across various channels—including email, chat, and phone—with a dedication to quick, effective issue resolution. My background spans technical troubleshooting, customer success management, and e-commerce support, where I’ve managed order fulfillment, supplier coordination, and policy development. Fluent in both English and Filipino, I am skilled in building strong client relationships, analytical problem-solving, and ensuring customer satisfaction. If you're seeking a reliable, detail-oriented professional to elevate your customer experience, let’s connect!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $30,966$31k
$12k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 5% in Email Communication
Ranked by MRR among everyone on Upwork with the skill.
- #46Ecommerce Order Fulfillment755 freelancers · 🇵🇭 #25Top 6%🇵🇭#25 of 376
- #98Ecommerce Support1,624 freelancers · 🇵🇭 #55Top 6%🇵🇭#55 of 760
- #186Order Tracking2,668 freelancers · 🇵🇭 #123Top 7%🇵🇭#123 of 1,731
- #741Email Communication14,124 freelancers · 🇵🇭 #364Top 5%🇵🇭#364 of 6,863
- #856Email Support14,954 freelancers · 🇵🇭 #470Top 6%🇵🇭#470 of 8,734
- #1,169Customer Support20,102 freelancers · 🇵🇭 #509Top 6%🇵🇭#509 of 9,124
- #1,470Shopify23,160 freelancers · 🇵🇭 #247Top 6%🇵🇭#247 of 4,292
- #1,973Customer Service37,168 freelancers · 🇵🇭 #837Top 5%🇵🇭#837 of 18,591