Crachiel R.

I believe I can help my future clients because I have experience in: Customer Service -Where I am the point person on every issue and escalate it to the right department or person. I am able to assist clients/customers using chat, email, and calls. I am familiar with different CRM’s like Helpscout, ServiceNow, and Zendesk. Telemarketing, Lead Generation, Email Marketing, and Appointment setting -Where I communicate with prospects via calls or sending messages using social media sites like Facebook, Instagram, Twitter, and Linkedin. I am familiar with tools like Xencall and Mojo dialers, Kennected, Sales Navigator, Woodpecker, Hubspot, and Go High Level. Web Scraping, Web Research, Data mining, and Data Entry -Where I search and provide different information requested by clients. I am familiar with using tools like Parsehub, Octoparse, Hunter.io, Apollo.io, Aeroleads, Zerobounce. Amazon and eBay -Where I handle product listing, order processing, product upload, inventory, customer reimbursement, pricing adjustments, feedback request, and replying to customer comments. I also worked as a Dispatch and Logistics Manager in an Amazon FBA company where I monitor all incoming shipments and make sure they are delivered on time to fulfillment centers. I am familiar with Amazon Seller Central, Skugrid, Hydra Lister, Zik Analytics, Keepa, and Jungle Scout. Real Estate -Where I handle posting advertisements, answering and sending email/messages to possible tenants, plotting viewing schedules to broker's calendar, managing cleaners, and gardener’s schedules,  handling requests and complaints from tenants. I am familiar with Rentec Direct, Spareroom, Gumtree, Rightmove, Openrent, and Zoopla. Project Management and Tools I have some experience creating SOP’s, following SLA’s and KPI’s, and I am familiar with using tools like Asana, Trello, Monday.com, Airtable, MS Office, Outlook, Google Drive, Google Calendar, Calendly, and I am familiar with using communication channels like Slack, Skype, Whatsapp, and Hangouts. I am experienced in using Go High Level, Zapier and Manychat, setting up different automation and workflows.