Frances Bianca B.

Quality assurance analyst

A very enthusiastic employee who can work under all pressure. And can submit all task in a timely manner. Who's willing to learn and can easily be trained. worked/experienced with providing customer service. Over 7 years of working with customer related job and also I already have an experience being a Quality Assurance Analyst in a BPO Company. that was exactly 2 years and 3 months of experience. I handled Two teams and each team had minimum of 20 agents. One of my tasks to monitor agents taking their calls in providing customer care. We make sure that we provide the best quality of customer service. I Also provide feedback and update coming from our client. I am a fast and accurate writer, with a keen eye for detail and I should be very grateful for the opportunity to progress reporting. I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it.