Nini B.
Trust & Safety Lead - Scam/Spam Operations
Experienced leader with a demonstrated history of working in the Business Process Outsourcing (BPO) and banking industries. Skilled in Contact Centers, Management, Microsoft PowerPoint, Technical Support, and Quality Assurance. Strong operations professional with more than five years of freelancing proficiency in Account Security, Risk Management, and Scam Operations. I am proficient in Microsoft Word, Excel, and Powerpoint. As a previous Tech Support Representative, I am skilled in troubleshooting computer software and hardware-related concerns, including internet and intranet connectivity issues. I am also knowledgeable in setting up and troubleshooting VoIP issues. With my CCNA, I am also skilled in configuring network routers and switches.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $20k
Billed in all: $352,688$353k
$6.7k in the last 6 months
Across 30 contracts
Earnings, last 30 days
Skill rankings: Top 0.90% in General Transcription
Top 1% in 2 of 11 skills, ranked by MRR among everyone on Upwork with the skill.
- #18VPN491 freelancers · 🇵🇭 #5Top 4%🇵🇭#5 of 69
- #41Communication Etiquette1,807 freelancers · 🇵🇭 #15Top 2%🇵🇭#15 of 1,003
- #43Business Coaching987 freelancers · 🇵🇭 #1Top 4%🇵🇭#1 of 62
- #44Ticketing System1,296 freelancers · 🇵🇭 #16Top 3%🇵🇭#16 of 540
- #75General Transcription8,318 freelancers · 🇵🇭 #14Top 0.90%🇵🇭#14 of 1,812
- #137Communications7,670 freelancers · 🇵🇭 #28Top 2%🇵🇭#28 of 2,320
- #168English17,148 freelancers · 🇵🇭 #16Top 0.98%🇵🇭#16 of 1,895
- #202Technical Support11,267 freelancers · 🇵🇭 #69Top 2%🇵🇭#69 of 6,366