Cherelle Ginger V.

Greetings, My name is Cherelle, and I offer a comprehensive range of skills tailored to meet your company's needs. With a track record of 100% job success and recognition as an Upwork Top Rated Plus freelancer, I bring expertise in: -Customer Service experience in e-commerce, B2B, SAAS, healthcare, educational companies -Leadership and management in customer service -Proficiency in inbound chat, email, and phone -Experience overseeing teams of four or more agents -Exceptional customer service skills with meticulous attention to detail and professional courtesy -Highly organized with the ability to multitask efficiently in fast-paced environments -Typing speed of 85 words per minute and superior data entry skills -Proficiency in various CRM systems, including Gorgias, SupportBee, Intercom, Freshdesk, Zendesk, Helpscout, and Front -Extensive experience in e-commerce, including platforms such as Shopify, Shibob, Klarna, Shipmonk, and Deposco -Familiarity with communication tools like Slack and Skype I hold a Bachelor of Science in Mass Communications from the University of North Carolina at Pembroke, conferred on December 12, 2015. I am eager to contribute my skills and expertise to your requirements. Cherelle Venable B.S. Mass Communications Customer Service/Customer Service Management Expertise