Philip E.

Remote Operations Lead & People Manager | Execution, SOPs, QM

Welcome to my profile. My name is Philip, and I manage remote teams. I keep daily operations running smoothly to the highest standard so founders can stop micromanaging and focus on growing the business. As companies scale, founders often get stuck in a frustrating middle layer: assigning daily tasks, checking if work was done correctly, giving feedback when standards drop, and answering every team question. I take that entire operational layer off your desk. I am an Operations Lead and People Manager with 8 years of experience running remote contributor networks, service delivery and support operations, and workflows for a scaling German EdTech company. I bridge the gap between high-level strategy and daily execution, ensuring work gets done right, on time, and without you having to chase anyone. Where I take ownership in your business: People Management & Daily Task Delegation: I become the single point of contact your team reports to. I assign tasks, manage workloads across time zones, run daily/weekly operational rhythms, and answer the team's routine questions so they stop reaching you. Quality Control & SOP Enforcement: I don't just assign work; I verify the output. I audit completed tasks against your SOPs, spot errors early, and provide direct, constructive feedback to team members when standards aren't met. If a process is missing or broken, I write and refine the SOP so the same problem doesn't recur. Proactive Accountability & Feedback Loops: I run simple, lightweight tracking systems to monitor deliverables, KPIs, and contractor output. When a team member falls behind, I step in directly to clear the blocker, reset expectations, and get them back on track. Product & Workflow Improvement: I naturally spot operational friction. Whether it's testing internal tools, triaging workflow bugs, or tracking team efficiency, I gather evidence, write clear requirements, and bring you actionable improvement ideas. Structured Founder Visibility: I act as your operational filter. I solve day-to-day team and process issues independently and provide structured, concise reports on what moved, what went wrong, and the specific decisions that require your attention. Experience Managed 500+ Remote Contributors and teams of up to 20 direct reports: Built self-managing team structures, onboarding loops, and accountability rhythms for distributed global talent. 93% Contractor Retention Rate: Maintained long-term team loyalty through clear expectations, structured onboarding, and respectful management. 9.1/10 CSAT & 8.8/10 Team Satisfaction: Proving that rigorous quality control and high human trust go hand-in-hand. I take a systems-thinking approach, but I always put people first. I am equally empathetic and analytical; I love clean data, but I focus on building relationships. I am a deep thinker, an instigator of steady change, and I believe in getting the job done right. I am proud of these results because they reflect how structured operations truly contribute to the individuals inside an organisation and the clients they serve. If you need a trustworthy, proactive manager to run your remote team and raise your quality standards, let’s talk. Send me a message or invite me to a quick consultation call to discuss your current team frustrations and needs. Best regards, Philip PS. My profile still shows my previous life as an expert language trainer and curriculum developer - feel free to ignore it (except for the excellent reviews 🙃)