Fabrice M.

9+ years of experience as Remote Desktop support for several MSP in the USA, Canada, UK and Australia that provides technical and helpdesk support for both Mac and Windows in consumer and business clients - Microsoft Certified IT Professional - Microsoft 365 Certified Fundamentals With experiences from these platforms - Operating Systems: Windows 7/8/10/11 and Mac OSx | Windows Servers - Microsoft Office 365 Administration (Exchange Online | SharePoint | DNS| PowerShell | OneDrive | Teams, Migration) - Okta administration: provisioning and de-provisioning of end-users, the assigning of apps, the resetting of passwords, and the overall end-user experience. - Microsoft Windows Server System administration skills, including knowledge in Active Directory Configuration and Management. - Troubleshooting different IT-related problems from standard and line of business applications. Devices and computers, Exchange, Virus Removal, Windows updates, Networking, Printers, Scanners, and Remote Desktop Services. - Remote Monitoring and Management: ConnectWise, Ninja RMM, Syncro,Addigy, Barracuda, LabTech, Solarwinds, Kaseya BMS, Kaseya VSA, Continuum, Autotask, and Sycnromsp - Remote support tools : GotoMeeting | ScreenConnect | LogMeIn | TeamViewer| LabVNC | Kaseya, join.me, bomgar, Splastop, Barracuda - Storage: OneDrive, Google, Box, Drobbox - Antivirus : Webroot, Sophos, Avast etc. - CRM: Salesforce, Zendesk, Freshdesk, Zoho Crm - IT Documentation: IT Glue, Confluence, DocuWiki, and Autotask - Voip: RingCentral, 3cx, Bria, Oitvoip -Other tools: Duo, Auvik, BrightGauge, Deep Instinct, Huntress Labs, Okta - Great communication skills, both verbal and written in English and French(Native)