Ali H.

Reliable customer and remote tech support for software companies, with a developer’s eye for what’s actually broken. I take day-to-day customer issues off your team’s plate so your developers can focus on building. I’m not just someone who restarts things and hopes for the best. My .NET background means I find the real cause. What I handle: Remote support through AnyDesk or TeamViewer to diagnose and resolve customer issues POS and sync monitoring to make sure sync engines, Windows services, and on-site registers are running and communicating properly Customer email support with clear, friendly replies and follow-up until every ticket is closed Admin console tasks, such as uploading and sending files accurately and on time Troubleshooting documentation so recurring issues get solved faster each time Why that .NET background matters: When a sync service or desktop app fails, I check error logs, Windows services, config files, and SQL Server connections to find the real problem. If it truly needs a developer, I escalate it with clear technical details, so your team gets an actionable report instead of “the customer says it’s broken.” Availability: ✔ 30+ hours per week ✔ Responses within a few hours ✔ Flexible to work in your time zone If you’re ready to hand off support to someone dependable, send me a message and tell me how your current process works. I’ll show you how I can fit right in.