Marjunie Eve C.

Customer Support Email/Chat

🏆9 years in the Customer Service industry ✨5 years as Virtual Assistant ⬆️Aspiring Social Media Manager I am more than happy to help you in: • Providing excellent customer service/support via email and chat • Sorting out customers’ inquiries or requests • Ensuring that customers’ requests are managed in an appropriate and timely manner • Developing, organizing, and maintaining accurate files • Maximizing different cloud-based or client-based tools and applications for customer management and servicing • Delivering a high caliber of service in a friendly, confident, and informed manner I can efficiently use: ☑️Google Workspace - Google Docs, Google Sheets, Slides, Drive, Calendar (also Calendly) ☑️Microsoft Office Suite - Word, Excel, PowerPoint ☑️Email Handling/Ticketing Tools - Zendesk, Gmail, Outlook, Front ☑️Communication/Collaboration tools - Slack, Zoom, Google Meet, Skype, WhatsApp ☑️Project Management tools - Trello, Asana, Notion, ClickUp ☑️Payment/Billing Apps - Stripe, PayPal, Solidgate ☑️E-commerce Platform - Shopify, WooCommerce ☑️Other Applications/Tools - Sift, Confluence, Blueshift, Mixpanel, Canva, Google Sites, Wordpress, Meta Business Suite, Modash ✨As a dedicated Customer Support Professional with experience in Virtual Assistance and knowledge of Social Media Management, I bring a strong commitment to enhancing customer satisfaction and efficiency in handling support tasks, ensuring your clients receive exceptional service. 📧Let's connect to see how I can contribute to your team's success!