Dino Giovanni M.

Customer Support Representative

• Solid customer service and sales experience. • Great understanding of leadership in building and directing the team in achieving the company’s goals, mission and Vision. • Liaison in between departments such as Technical, Communication, Quality Assurance Sales higher management for better understanding and • More than 3 years of extensive experience in technical support with one of the world’s largest technological corporations, DELL Inc. and 14 years with America Online. • Strong hardware and software troubleshooting skills delivered with exceptional customer-handling techniques • Highly analytical and detail-oriented Reporting Specialist; able to improve organizational effectiveness and productivity through critical analysis and problem-solving • A flexible professional willing to learn new methods, values teamwork and quickly adapts to changing environment • Receptive to special projects as well as excellent follow through skills.