Leigh Dianne G.

Searching for a reliable customer support professional who delivers both expertise and a personal touch? I bring over a decade of customer service experience across multiple channels and industries. This includes 3 years of phone-based technical support handling troubleshooting, refunds, and after-sales concerns; 5 years of face-to-face customer service in the shipping and logistics industry; and 2 years of email and chat support within e-commerce, including product listing and store management. ◾Customer Support Expertise – Adept at managing customer inquiries, resolving concerns efficiently, and protecting a positive brand reputation. ◾Commerce Support – Hands-on experience with Shopify product listings and backend management. ◾Tech-Proficient – Comfortable using Gorgias, Zendesk, Freshdesk, Google Workspace, Gemini, and ChatGPT to improve workflow efficiency. ◾Strengths – Fast response times, strong problem-solving skills, attention to detail, and clear communication. Availability: Based in the Philippines (PHT), available up to 8 hours a day, 6 days a week, with flexibility to meet your business needs. Let’s work together to enhance your customer experience and streamline your e-commerce operations. ✨