Kyle J.

Advisor to founders of 7-8 figure DTC and ecommerce brands whose growth has outrun the way the business is run. I'm President & COO of a $50M+ skincare brand, a Six Sigma Black Belt with an Executive MBA, and a mechanical engineer by training. Over 10 years on Upwork, I've moved from engineering into project management and then operations leadership. Problems I solve: -Everything runs through you. Decisions stall, people wait on answers, and you're the escalation point for issues that should be solved two levels down. -The forecast doesn't hold. Revenue, inventory, or cash comes in different from the plan, and you can't say why. -You can't see what growth is costing you. Ad spend is up, but you can't confidently say what a customer is worth or what it costs to acquire one. -Margins slip as you scale. Overhead, fulfillment, and headcount grow faster than revenue and nobody owns the gap. -Your team is busy but unclear on what matters. No shared KPIs, no clear ownership, and effort spread across too many priorities. -The business has outgrown its startup setup. Processes that worked at $1M are breaking at $10M, and you're fixing them one fire at a time. I work with a small number of founders at a time. If one of these sounds like your week, message me with your revenue range, team size, and the problem costing you the most right now.