Roenna S.

I help organizations keep digital projects, teams, and online communities organized and moving forward. My experience combines project management, community management, digital operations, and client communication. I currently coordinate website and digital projects with distributed teams while also working hands-on in global social media community management and moderation. Project Management • Coordinate designers, developers, content teams, and stakeholders • Manage tasks, priorities, deadlines, blockers, and handovers • Maintain project boards, documentation, meeting notes, and follow-ups • Support website development, QA, client feedback, and delivery • Work comfortably with international and Australian-based teams Community Management • Monitor and respond to social media comments and conversations • Handle questions, complaints, sensitive messages, and community engagement • Develop moderation workflows, response guidelines, and escalation processes • Recruit, train, and support community moderators • Help maintain consistent organizational voice across online communities In 2020, I helped recruit and build a social media team of approximately 150 people, divided between production and community management functions, and was directly involved in training community management team members. I also use AI as part of my daily workflow for research, documentation, analysis, organization, drafting, and QA, while personally verifying important information and final outputs. Tools: Asana, Slack, WordPress, Figma, Canva, StreamYard, Zoom, Google Workspace, Microsoft Office, ChatGPT, Claude, and social media management/moderation tools. If you need someone who can organize the work, communicate clearly with people, and follow through until things are completed, I’d be happy to discuss your project.