Joycel L.

I am a HIPAA-certified medical biller with extensive experience in managing revenue cycles for healthcare providers. My expertise includes medical billing and coding, claims submission, payment posting, authorization management, and eligibility and benefits verification. I specialize in helping clients reduce operational costs and increase timely collections, ensuring prompt payments from various payers. As a medical biller, I have strong attention to detail and organizational skills, ensuring accurate and efficient claim processing. I'm proficient in using EHR/EMR and medical billing software to manage patient information and billing data effectively. In addition to my medical billing background, I have over five years of experience working in a call center environment, where I handled a variety of U.S. accounts. This includes roles as a Hawaiian Airlines reservation agent and a Sallie Mae collections agent. During this time, I developed strong skills in managing inbound calls and email correspondence while maintaining excellent attendance and thriving in fast-paced, flexible work settings. My fluency in English has been a key asset, ensuring clear and effective communication with clients and colleagues. Beyond my call center experience, I also bring 12 years of experience as a Virtual Assistant. I am proficient in order processing, payment handling, SAP, QuickBooks for billing, inventory management, and logistics coordination, including creating Bills of Lading and handling shipping labels for UPS/FedEx/USPS. I am highly skilled in using various tools and platforms such as Trello, Magento, SalesForce, Asana, Zoho, Google Workspace, Microsoft Office, Shopify, Dropified/Oberlo, and Aliexpress. Additionally, I excel in organizing and managing data using Google Spreadsheets.