Ahmed A.

Your team loses hours every day to manual calling, inboxes, reports and copy-paste work. I build AI automations and apps that take that work off your plate, then keep them running in production. I'm a Top Rated Plus developer with 7,750+ hours on Upwork at 100% Job Success. My largest contracts (5,000+ hours since 2023) are AI and VoIP automation for a SaaS call center platform. I don't stop at a chatbot demo. I ship the whole system: backend, frontend, integrations, scheduling and monitoring. WHAT I BUILD • AI automation: AI voice agents, email triage and drafted follow-ups, social media content and scheduled posting, daily workflows for reports, lead lists and CRM updates. • Call center AI and VoIP: AI voice agents for outbound calling and appointment setting, call transcription, human vs. answering-machine detection, AI call analysis, lead routing, and WebRTC/SIP dialers on FreeSWITCH, Asterisk and Vicidial. • LLM integration: Claude API, OpenAI API and other models connected to your CRM, dialer, database or internal tools. • API integration: REST APIs, payment gateways (Stripe, PayPal), CRMs, calendars and third-party apps connected to your website or system. • AI-powered web and mobile apps: MVPs and internal tools in Python/FastAPI, React/TypeScript and Laravel, built fast with AI-assisted development. Clean code you own. • Shopify: store setup, theme customization, custom apps, Shopify Functions, plus AI product descriptions, SEO content, support chat and order automation. • Web design and UI/UX: website design in Figma, turned into fast, responsive websites. • WordPress and Elementor: custom WordPress website design and development, theme and plugin customization, Elementor and Elementor Pro builds and fixes, WooCommerce, speed optimization and maintenance. RECENT WORK • AI calling system for a SaaS call center platform: AI voice agents now place 26,000+ calls a week and booked 171 appointments in a single week, at roughly 31x lower cost per dial than human dialers. It saves the team 200+ hours of manual agent work every month. • Post-call AI analysis on the same platform: transcription plus an LLM classifier that labels every call as human or answering machine automatically. • WebRTC agent dialer built on Vicidial/Asterisk, with FreeSWITCH as the WebRTC gateway. • Rebuilt the same platform (78 database tables) from a split Supabase/Laravel 8 setup into one Laravel 12 + React app with background queues and real-time updates. • Custom Shopify app for a store doing $500K+ per quarter, pulling third-party API data into product pages through metafields. • Shopify Functions cart-validation extension for a food brand. • Most of my 98 Upwork jobs: WordPress, WooCommerce, Elementor and Shopify redesigns, custom plugins, speed fixes and ongoing support. HOW I WORK 1. We map the manual process and agree what "done" looks like. 2. Fixed scope, price and timeline in writing before I start. 3. A working demo early, so you see real progress, not status reports. 4. Handover with documentation, access and a walkthrough. Optional monthly support. I work US business hours and usually reply within a few hours. GOOD FIT IF You run a call center, online store, agency or growing business and want to save hours every week without hiring. Send me a message describing one task you'd like to stop doing by hand. I'll reply with how I'd automate it, what it would cost, and how long it would take.