Lyka B.

Customer Service Specialist, Virtual Assistant, Appointment Setter

Hi, I'm Lyka, Founder of Telegynx Digitals, a Philippines-based outsourcing agency helping U.S. businesses scale their sales, customer support, and back-office operations. With over 15 years of experience in the BPO and outsourcing industry, I have successfully managed and supported campaigns across Real Estate, Insurance, Merchant Cash Advance, Home Services, Security Systems, Payroll Services, E-Commerce, Marketing, and SaaS industries. My expertise includes: ✔ Customer Service & Customer Success ✔ Appointment Setting & Lead Generation ✔ Sales Development (SDR) ✔ Virtual Assistance & Administrative Support ✔ Email & Chat Support ✔ Team Management & Operations ✔ CRM Management & Reporting Throughout my career, I have built and managed remote teams responsible for inbound and outbound sales, customer support, lead qualification, appointment setting, email management, data entry, and administrative operations. I am experienced with industry-leading platforms including GoHighLevel, HubSpot, Salesforce, Zoho, Freshdesk, Freshworks, ClickUp, Asana, Mailchimp, QuickBooks, and various VoIP and dialing systems. What clients appreciate most about working with me is my ability to build reliable processes, maintain accountability, and deliver consistent results. Whether you need a dedicated virtual assistant, a customer support specialist, an appointment setter, or a fully managed remote team, I focus on creating efficient systems that help businesses grow. Let's discuss how I can help support your business goals.