Regine C.

QA Manager | Service Delivery Coordinator | MSP | MS Certified

Provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Delivers service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms; Researches required information using available resources; Follow up and make scheduled call backs to customers when necessary; Stays current with system information, changes and updates