Islam A.

I’m a Customer Success & Technical Support specialist with 12+ years of experience supporting global customers for multinational companies. I’m a native Arabic speaker, fluent in English, with strong proficiency in French, German, and Spanish. I hold an MSc in Software Engineering and have solid technical expertise in APIs, SQL, and Python, allowing me to troubleshoot complex issues and work closely with technical teams. I’m Google-certified in: IT Support IT Automation Data Analytics I’ve worked across roles including L2 Support, Technical Account Management, and Customer Success, supporting clients across Europe, North America, the Middle East, and beyond. Brands I’ve supported include Nielsen media, Vodafone UK, DocuSign, Huawei, , and Wind Canada