Rea Mae L.

I am a Virtual Assistant with over 11 years of experience providing administrative, customer service, and dispatch support for businesses across logistics, healthcare, e-commerce, and home service industries. I help companies stay organized, maintain excellent customer relationships, and keep daily operations running smoothly. I began my career in the BPO industry supporting global brands such as eBay Australia, Amazon, Citibank, Verizon, Telstra, Time Warner Cable, and 1800Flowers. I handled phone, chat, and email support for billing, technical issues, account updates, and order management. As a freelancer, I continued providing Customer Service and Virtual Assistance for several companies, including a parking tech company, plumbing service provider, and health and wellness brand. - Managed inbound calls using Nextiva, Dialpad and CallRail - Responded to chats using LiveChat and Tawk - Processed orders and returns through WooCommerce and Metorik - Designed simple graphics and uploaded blogs using Canva and WordPress Dispatch and Logistics Coordination - Scheduled and monitored driver shifts through When I Work - Handled basic routing and delivery updates using Onfleet - Communicated with drivers and clients via Slack, Gmail, and Google Voice - Uploaded manifests, managed attendance systems, and created shift reports - Ensured on-call drivers covered absences to maintain smooth daily operations Field Service and Administrative Support - Assisted a plumbing company with scheduling, billing, and maintenance requests using SERA - Managed technician availability and compliance training - Coordinated with customers to confirm appointments and follow-ups Medical Reception and Healthcare Admin - Worked as a Medical Receptionist for a mental health practice from May 2023 to September 2025 - Answered inbound calls using Nextiva and managed new patient intake scheduling - Coordinated Medication Management and Psychotherapy appointments using Google Calendar - Tracked patient data and bookings using Google Sheets - Sent appointment reminders via Apptoto and managed intake forms through Adobe and Square - Uploaded records to the OfficeAlly EHR system and maintained waiting list reports - Achieved a consistent goal of 100 or more new patients booked per month Tools and Platforms I've Used Nextiva | Tawk | CallRail | SERA | Dialpad | Slack | When I Work | Onfleet | Google Workspace | Microsoft Office | ServiceTitan | Excel | ConnectTeam | WooCommerce | Metorik | Adobe | Square | Canva | Apptoto | OfficeAlly Core Strengths - Customer Service and Dispatch Coordination - Appointment Scheduling and Calendar Management - EHR and CRM Management - Email, Chat, and Phone Communication - Data Entry and Reporting - Workflow and Operations Support - Detail-Oriented and Reliable Work Ethic I am an adaptable and resourceful professional who can easily switch between administrative, operational, and customer-facing tasks. My goal is to make your daily operations easier by providing efficient, accurate, and dependable virtual support.