Ruth B.

Real Estate VA (SMS/Call Prospecting)/Customer Service Representative

With over 8 years of experience in customer service and technical support in BPO companies, followed by years of freelancing as a Customer Support, Data Entry Specialist, and Real Estate Virtual Assistant, I am confident in my ability to excel. Throughout my career, I have gained extensive experience in handling customer inquiries and technical issues. My customer-centric approach has helped me to effectively communicate and resolve customer concerns, resulting in high customer satisfaction ratings. Additionally, my experience in handling various tools and CRMs such as Zendesk, Freshdesk, Rhino Support, Salesforce, Trello, Podio, and Shopify, among others, has honed my skills in organizing and managing customer data. As a Real Estate Virtual Assistant, I have developed skills in SMS marketing, lead generation, and data management, with proficiency in various Real Estate Investor Software such as Listsource, Propstream, Calltools, Mojo, Enzo Dialer, AIRCALL, Go Offer, Klaviyo, Investorlift, and REIAutomator. I have also gained extensive experience in SMS Marketing Software, such as BatchLeadStacker, Lead Sherpa, TextMagic, Launch Control, and ClickSend. Furthermore, my proficiency in Slack, Google Form, Google Sheet, and Google Docs has helped me manage data and communicate effectively with team members. I am proficient in the A2P 10DLC registration process on Twilio and well-versed in messaging policies. I can design and implement TCPA-compliant text messaging campaigns customized for the real estate market. My ability to work in a fast-paced environment, multi-task, and prioritize tasks while ensuring customer satisfaction, makes me a valuable addition to your team. I am confident that my skills and experience make me a suitable candidate for this role, and I look forward to discussing my qualifications further.