Frances Mae L.

𝗚𝗢𝗧 𝗔 𝗟𝗢𝗧 𝗚𝗢𝗜𝗡' 𝗢𝗡? Hey, 𝐈’𝐦 𝐅𝐫𝐚𝐧𝐜𝐞𝐬👋 a Philippines-based Virtual Assistant with 𝟏𝟐+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐜𝐨𝐦𝐛𝐢𝐧𝐞𝐝 in Shopify operations, AI product visuals, e-commerce support, and AI-assisted workflows. I handle escalations, refunds, subscriptions, customer retention, chargebacks, and the day-to-day work that keeps support operations running smoothly. I do not simply complete assigned tasks. I look at the full process and identify ways to organize it, document it, improve it, and make it easier to repeat. I use this understanding to spot gaps, organize information, document repeatable processes, and find practical ways to improve daily operations. My work combines practical e-commerce knowledge, customer care, administrative experience, creative support, documentation, and modern AI tools to help businesses work more smoothly and consistently. 𝗦𝗼, 𝘄𝗵𝗮𝘁 𝗰𝗮𝗻 𝗜 𝘁𝗮𝗸𝗲 𝗼𝗳𝗳 𝘆𝗼𝘂𝗿 𝗽𝗹𝗮𝘁𝗲? 𝙌𝙪𝙞𝙩𝙚 𝙖 𝙡𝙤𝙩, 𝙖𝙘𝙩𝙪𝙖𝙡𝙡𝙮! 😊 🛍️ 𝗦𝗛𝗢𝗣𝗜𝗙𝗬 & 𝗘𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 • Create, maintain, and update product listings and content • Review titles, descriptions, images, and variants before publishing • Check product details against supplier records for accuracy • Manage uploads, updates, and Matrixify imports/exports (50K+ products) • Update inventory, pricing, and store information • Process orders and track fulfillment and refunds • Coordinate with suppliers on shipping and stock issues • Build checklists and reference guides for repeatable work 🎨 𝗔𝗜 𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗩𝗜𝗦𝗨𝗔𝗟𝗦 & 𝗖𝗥𝗘𝗔𝗧𝗜𝗩𝗘 𝗖𝗢𝗡𝗧𝗘𝗡𝗧 • Realistic AI Product Images & Lifestyle Photography • Product Mockups & Studio-Style Product Visuals • AI-Assisted Product Videos & Promotional Content • Shopify Banners, Collection Headers & Infographics • Canva Designs, Social Media & Marketing Graphics • Background Removal, Image Editing & Enhancement • Reusable AI Prompts & Consistent Product Presentation 📧𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧, 𝗖𝗛𝗔𝗥𝗚𝗘𝗕𝗔𝗖𝗞𝗦 & 𝗣𝗔𝗬𝗣𝗔𝗟 𝗗𝗜𝗦𝗣𝗨𝗧𝗘𝗦 • Email support management across helpdesk and CRM platforms • Customer complaints, escalations, and sensitive cases • Subscription cancellations, pauses, skips, and renewals • Refunds, returns, replacements, and customer retention • Chargeback and PayPal dispute investigations • Order, payment, subscription, and delivery record reviews • Evidence collection, dispute response writing, and submissions • SOPs, response templates, and escalation guides • Support KPI tracking, ticket trends, and performance reports 🤖 𝗔𝗜 𝗔𝗦𝗦𝗜𝗦𝗧𝗔𝗡𝗧𝗦 & 𝗪𝗢𝗥𝗞𝗙𝗟𝗢𝗪𝗦 • ChatGPT Custom GPTs & Gemini Gems • NotebookLM Knowledge Bases & Resource Hubs • AI Prompt Writing & Reusable Instructions • AI-Assisted Customer Support Workflows • SOP Writing & Technical Documentation • AI-Assisted Research, Content & Reporting • No-Code Websites, Internal Hubs & App Prototypes 📋 𝗔𝗗𝗗𝗜𝗧𝗜𝗢𝗡𝗔𝗟 𝗩𝗔 𝗦𝗞𝗜𝗟𝗟𝗦 • General Administrative & Business Support • Email, Calendar & Inbox Management • Data Entry, Data Mining & Data Verification • Spreadsheet, Database & File Management • Online Research & Lead Generation • Contact Research & Prospect List Building • Market Research & Trend Monitoring • Blog Writing & WordPress Content Updates • Social Media Monitoring & Community Engagement • CRM & Customer Records Management • Task Coordination & Project Tracking • Reports, Presentations & Document Formatting • Insurance Administration & Policy Records • Remote Team Collaboration & Administrative Support 🧰 𝗧𝗢𝗢𝗟𝗦 & 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 • Ecommerce: Shopify, Poky, DSers, 1688, AliExpress, CJ Dropshipping • Customer Support: Gorgias, Zendesk, CommsLayer, Loop Subscriptions, PayPal, HubSpot, Salesforce • AI & Workflows: ChatGPT, Custom GPTs, Gemini, Gemini Gems, Claude, NotebookLM • AI Images & Videos: Midjourney, Leonardo AI, OpenArt, Sora, Google Flow, CapCut • Design & Editing: Canva, Affinity Photo, PhotoRoom, Adobe Express, Camtasia, VEED • Websites & No-Code: WordPress, Wix, Lovable, Base44, Zapier • Research: Google Trends, Google Lens, LinkedIn, Apollo, ZoomInfo, Hunter io, Ahrefs • Office & Productivity: Microsoft Excel, Word, Google Workspace, Zoho Projects, Trello, ClickUp, Asana, Notion • Communication & Tracking: Slack, Microsoft Teams, Discord, Hubstaff, Loom Currently exploring: Google AI Studio, Google Labs, Antigravity, Gemini API, and other AI-assisted business tools. 𝙇𝙚𝙩'𝙨 𝙒𝙤𝙧𝙠 𝙏𝙤𝙜𝙚𝙩𝙝𝙚𝙧 🤝 I've built my career on getting the details right, protecting the customer relationship, and knowing when a situation needs a human decision, not just a quick reply. AI now speeds up parts of my work, but every output still passes through me before it reaches a customer or a client. 𝗢𝗙 𝗖𝗢𝗨𝗥𝗦𝗘! 𝑰'𝒎 𝒓𝒆𝒂𝒅𝒚 𝒕𝒐 𝒔𝒕𝒂𝒓𝒕. ✨🙌💎