Rizza Mae W.

Top Rated VA | Customer Support & Operations | Travel | Legal

If you're looking for a dependable customer support professional who can deliver exceptional service while improving your operations, you're in the right place! With over 10 years of remote experience, I've helped startups, agencies, and established businesses across the U.S., Canada, Australia, and the U.K. deliver outstanding customer experiences. I've successfully supported clients in travel, legal services, healthcare, SaaS, Daily Fantasy Sports (DFS), e-commerce, telecommunications, and operations, consistently building long-term client relationships through professionalism, reliability, and results. Here's how I can support your business: ✅ Customer Support (Email, Live Chat & Phone) ✅ Customer Success & Client Retention ✅ Travel Support & Guest Services ✅ Reservation Management & Airport Transfer Coordination ✅ Legal Intake & Client Onboarding ✅ Technical Support ✅ CRM & Ticket Management ✅ Virtual Assistance & Administrative Support ✅ Appointment Scheduling & Calendar Management ✅ Operations & Process Support Throughout my career, I've managed everything from resolving complex customer concerns and coordinating international travel logistics to qualifying legal clients, supporting SaaS platforms, handling DFS account inquiries, and assisting healthcare providers with scheduling and patient communications. I believe that great customer support goes beyond answering questions; it's about creating positive experiences that build trust, strengthen customer relationships, and encourage long-term loyalty. Why clients continue to work with me: 🏆 Top Rated Plus Freelancer ⭐ 100% Job Success Score ⏱️ 27,800+ Hours Worked 🤝 27 Successful Contracts 🌍 Clients across the U.S., Canada, Australia & the U.K. Whether you need someone to become an extension of your support team, manage your customer experience, or help streamline daily operations, I'm committed to delivering accurate, efficient, and professional support from day one. Let's discuss how I can help your business grow while delivering an exceptional experience to your customers.