Ibrahim D.

CCIE #42303 | Fortinet Security Architect | Microsoft Teams, Azure Cloud & AI Certified Solution Consultant Team Lead With over 20 years of experience, I specialize in designing, implementing, and supporting enterprise-grade Network, VoIP, Unified Communications (UC), Contact Center (UCCE/UCCX), Telepresence, Security, SD-WAN, SASE, and Cloud solutions. I help organizations modernize their communication infrastructure, optimize performance, and enhance security and reliability across multi-vendor environments — from on-prem to hybrid and cloud. ________________________________________ ⚙️ Areas of Expertise 🔹 Cloud & Microsoft Ecosystem • Designing and administration of Office 365 tenants, Azure Cloud, and Microsoft Entra ID (Azure AD) solutions. 🔹 Unified Communications & Collaboration • Design, implementation, and troubleshooting of Microsoft Teams, AudioCodes Mediant, Sonus/Ribbon, Oracle Acme SBCs, Cisco Call Managers (CUCM, CUCME, CUCMBE, SME), Cisco Unity, IM&P, Expressway, CUBE, and Prime Collaboration. • Extensive experience with Cisco Hosted Collaboration Solutions (HCS), UCS (B & C Series), and CUCDM. • End-to-end setup of Cisco Telepresence (Codecs, TMS, CMS, VCS, Expressway) and Webex Collaboration platforms. • Designing and supporting hybrid environments integrating Microsoft, Cisco, Zoom, 3CX, and Multi-Vendor collaboration solutions • Designing and supporting scalable open-source VoIP solutions like FusionPBX, Asterisk, FreePBX, ASTPP Billing, and integrating them with various communication platforms like Twilio, Telnyx, and different other communication channels and tools. 🔹 Contact Center & Voice Integration • Strong background in Cisco On-premises contact center UCCE and UCCX ecosystems including ICM, CVP, CUSP (SIP Proxy), PG, CTI, Finesse, CUIC, and other critical components. • Designing, implementing, and supporting Mutli-Vendor Cloud Contact Center Solutions including Cisco Webex Contact Center, Genesys Cloud, Microsoft Dynamics, and Anywhere365. • Designing, implementing, and supporting open-source cost effective contact center solutions like VICIdial. • Integration with voice recording, billing, XML, and 3rd-party applications (Verint, Nice, Qfiniti, Carin, VPI, etc.). • Skilled in Voice XML, SQL troubleshooting, and multi-vendor interoperability. 🔹 Protocols & Connectivity • Deep expertise in different network routing and switching protocols. • Deep expertise in VoIP Protocols SIP, H.323, MGCP, Skinny, and Fax over IP. • Skilled in E1/T1 R2, ISDN PRI/BRI, and QSIG trunk configurations. 🔹 Networking & Security • Expertise in wired and wireless network infrastructure solutions including Cisco switches, routers, VGs, Fortinet SD-WAN & SASE, ZScaler SASE, VPNs, and L2TP security. • Solid understanding of Cisco ASA, ISE, Fortinet, Palo Alto Firewalls, HAProxy, and F5 Reverse Proxies. • Hands-on experience with VMware vSphere & vCenter, SolarWinds, and network monitoring integrations. 🔹 Operational Excellence • Skilled in change management, release management, and system optimization across multi-platform environments. ________________________________________ 🚀 What I Deliver ✅ Scalable, secure, and high-performance Network, Cloud, and collaboration architectures ✅ Smooth migrations and hybrid integrations (on-prem ↔ cloud) ✅ 24/7 reliability through proactive monitoring and optimization ✅ Expert troubleshooting and post-deployment support ________________________________________ If you’re looking for a seasoned consultant who can design, build, and secure your Infrastructure and communication ecosystem end-to-end, I’d be glad to help you achieve it efficiently and cost-effectively.