Florlee S.

Experienced Customer Representative | E-Commerce Support Expert

I’m Florlee Sorreda, a seasoned e-commerce support specialist with 10+ years of experience helping brands delight customers, grow engagement, and protect revenue. What I bring to your business: 💬 Email & Chat Support - Fast, accurate, and customer-focused. 📱 Social Media Care - Managing and responding to customer comments and messages on Facebook, Instagram, and other social media platforms. 🌐 Community Management - Building loyalty & active online communities. 🛡 Chargeback Specialist - Extensive experience with Klarna, Shopify Chargeback, and PayPal. 👥 Team Leadership - Motivating teams to deliver top-tier service. Available full-time in EST, PST, and CET time zones. Let’s work together to make your customers love you - and keep your revenue safe.