Erick Christopher Velonza P.

With more than 17 years of I.T. experience in Operations and Management with outstanding proficiency on the following: * Desktop / Desk Side / Remote Support (Installation, Maintenance and Administration) for Multiple Microsoft Windows OS Platforms: - Windows 10 Pro on AD - Windows 8 and 8.1 - Windows 7 on AD - Windows XP on AD * Desktop / Desk Side / Remote Support for Multiple Microsoft Office Products: - Microsoft Office 2016 Pro - Microsoft Office 2013 Pro - Microsoft Office 2010 Pro - Microsoft Office 2007 Pro - Microsoft Office 365 # MS Word # MS Excel # MS Outlook # MS PowerPoint # MS One Note * Desktop / Desk Side / Remote Support for Various chat tools: - Cisco Jabber - Microsoft Lynch - Skype - Telegram - Slack - Microsoft Teams * Active Directory (Access Management, Employee On-Boarding and Exit) - AD Account creation + Adding Computers + Adding Users - AD User Account password reset, suspension, deletion - AD Access Control *Desktop Remote Tools: - Remote Desktop - Windows Remote Assistance - Dameware Remote - Team Viewer - Anydesk - ConnectWise Remote * VOIP Related Proficiencies: - Nortel/Avaya Command Line Interface (CLI) - Nortel/Avaya Contact Recording System - Nortel Contact Center Manager (CCM) - Nortel Viewer - Nortel CallPilot - Verizon OneTalk System - Twilio Flex *Wireless Networks - Gateways (Cisco Meraki, Radius, HP MSM, Aruba, etc.) - Network Switches (Cisco, Cisco Meraki, Netgear, TP-Link, D-Link, HP, etc) - Access Points (Cisco Meraki, RG-AP, Unifi, Zebra, Aruba etc.) * IT Management/Ticketing Systems - HP Openview - Emerson Service Manager - Zoho Desk - FreshDesk *Oracle Virtualbox *CITRIX L1 Support *Oracle CRM L1 Support *AS400 L1 Support *SAP L1 Support *Data Entry/Editing/Manipulation *Data/Information Security *Data/Internet/Web Research