Rovy Ray P.

I am a Technical Support Manger/Project Manager/IT Administrator specializing on development and management of Global Virtual Teams. I’m currently working with an up and coming VOIP dialer for majority of the industries that’s using lead generation and CRM (integration) in US and Canada. Skills: Expertise in Windows 7, 8, 10 Server 2003, Server 2008, Server 2012 R2 Configuration and Troubleshooting Experience on being a Team Lead/Project Manager focusing on VOIP Software setup and installation. Computer hardware and software, including installation, configuration, management, troubleshooting and support. Provide help desk support via phone, email or any other ways of electronic communication with the end-users. Perform diagnostics and troubleshooting on Systems or Network issues. Managing and nurturing technical support staff. Involved on suggesting and QA testing on systems with the developers.