Rosemarie Jade P.

Virtual Assistant/Appointment Setter/Customer Service

I have over 10 years call center experience, taking both catalog and customer service calls to American and Canadian customers. Virtual Assistant of a Business Coach, Software company, and E-commerce. Email/chat Support for an Australian beauty brand Marketing Director for a software company. Online teacher to Chinese, Korean and Japanese students for more than 2 years. Worked as an Appointment Setter for a janitorial company, online academy, educational system, and insurance broker. Here are some tools I'm exposed with: • ecommerce platform - Shopify, Spree, Amazon, AliExpress, Alibaba and eBay • Email tools - Gorgias, Zendesk, HelpScout, Desk, Freshdesk, Gmail and Intercom • Order fulfillment tool - ShipStation • Dropshipping tool - Dropified and Wiio • Email Follow-up program - Rebump and Mailerlite • Project Management program - Monday.com and Asana • Chat tool – Gorgias, SnapEdge and Tidio • CRM - Streak, Zendesk and Infusion • Messaging Program - Skype, Slack, WhatsApp and WeChat • Editing Tool - Fotor, Canva, Corel and Filmora • Crowdfund campaign tools - Indiegogo and Kickstarter. • Accounting Software – QuickBooks • Proposal/Quote Software - Qwilr