Virginia C.
Customer Identity Specialist | Fraud Analyst | Team Leader
I have more than 10 years of experience working in a BPO (call center) company as a Customer Support/ Technical Support representative then eventually climbed up the ladder to a Supervisory position. I was able to handle a team consist of 15-20 people. As a fraud analyst, I learned how to think outside of the box. I learned how to thoroughly review every account to reduce potential losses of the company I’ve worked with. If you need a person in your team that has excellent communication, problem – solving and decision-making skills that would be me. I can provide e-mail, phone and chat support. Feel free to send me a message if you feel that I can be part of your team.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $184,076$184k
$3.5k in the last 6 months
Across 34 contracts
Earnings, last 30 days
Skill rankings: Top 6% in Microsoft Office
Ranked by MRR among everyone on Upwork with the skill.
- #36Project Risk Management414 freelancers · 🇵🇭 #9Top 9%🇵🇭#9 of 73
- #65Fraud Detection629 freelancers · 🇵🇭 #44Top 10%🇵🇭#44 of 400
- #67Hardware Troubleshooting642 freelancers · 🇵🇭 #33Top 10%🇵🇭#33 of 331
- #268Customer Experience2,788 freelancers · 🇵🇭 #102Top 10%🇵🇭#102 of 1,061
- #442Management Skills6,116 freelancers · 🇵🇭 #137Top 7%🇵🇭#137 of 1,901
- #848Microsoft Office15,119 freelancers · 🇵🇭 #300Top 6%🇵🇭#300 of 5,200
- #922Technical Support11,267 freelancers · 🇵🇭 #433Top 8%🇵🇭#433 of 6,366
- #989Email Communication14,123 freelancers · 🇵🇭 #511Top 7%🇵🇭#511 of 6,862