Donna E.

E-Commerce CX & Operations Specialist | Shopify | Reamaze | POD | AI A

Hi, I'm Donna 👋 I help e-commerce businesses run smoother — faster responses, cleaner operations, and less manual work. With 10+ years in customer service and 2.5+ years specifically in e-commerce support, I've worked simultaneously across multiple UK and US brands managing daily CS operations, order management, multi-channel support, and fulfillment coordination. My current clients include brands on Shopify, eBay, TikTok Shop, Walmart, Tesco, Onbuy, and Etsy. What I bring to your store: 📧 E-Commerce Customer Service Reamaze, Freshdesk, Shopify — daily inbox management, order tracking, returns, refunds, escalations, Recharge subscriptions, and review platforms (Trustpilot, Lipscore) 🛍️ Store & Product Operations Shopify product uploads, variant setup, SEO listings, catalog management across Etsy, Amazon, eBay, Walmart, Tesco, Superdrug, and Onbuy 🤖 Automation & Workflow Building Built a Google Apps Script CS reply tool that cut response time from 3 minutes to under 10 seconds. Also build n8n and Zapier workflows for e-commerce operations — no paid APIs needed. 🎨 Graphic Design & POD Print-ready designs and mockups using Photoshop, Affinity Designer, Canva, and Placeit. Supported brands including Birdy Boutique (multi-million-dollar POD), BaileyDesignedCo (320k+ Etsy sales), and YellowBird Art (Amazon best seller). 🎥 AI Content & UGC AI-generated product videos, UGC-style content, and social media visuals using Veo3, Sora, HeyGen, Hedra, Midjourney, and Ideogram. 100% Job Success | 8 completed jobs | Available 30+ hrs/week Let's work together 👇