Lalatendu B.

eCommerce Operations Expert | WooCommerce, Vendor Management, Freight & LTL Shipping, QuickBooks Over 10 years managing the operations that keep eCommerce businesses running smoothly — orders, vendors, inventory, freight, invoicing, and fulfillment. I'm the person clients bring in when they need someone to own the backend so they can focus on growth, not firefighting. I specialize in WooCommerce/WordPress stores and work daily with vendors, carriers, and freight brokers to keep pricing, stock, lead times, and shipments on track. Clients keep me long-term because I catch problems before they become client-facing issues, and I bring structure to operations that are often running on spreadsheets and guesswork. WHAT I HANDLE END-TO-END Order & Store Management: WooCommerce/WordPress order processing and fulfillment Product uploads, catalog management, categorization Customer and product quotations Order confirmations, tracking updates, customer communication Product SEO — titles, meta descriptions, keywords, alt text Vendor & Supplier Coordination: Stock verification, pricing, and lead-time follow-ups Purchase order coordination and tracking Resolving vendor-related order issues before they escalate Managing multiple vendors and internal teams in sync Freight, Logistics & Shipping: LTL freight quoting, booking, and tracking (Unishippers, WWEX, England Logistics, Eco Ship) UPS/FedEx small parcel and ground shipping Freight and carrier invoice auditing — I catch billing errors most people miss Managing delays, exceptions, and delivery issues proactively Quoting & Accounting Accurate freight and product quotations with carrier comparisons QuickBooks Online invoicing, order-to-invoice verification Accounts payable support, vendor invoice verification AI-Assisted Automation Building automated workflows with BotBuilders and Automator.ai Identifying repetitive tasks worth automating and scoping them for developers Testing and refining automations so they actually hold up in production TOOLS I WORK IN DAILY WooCommerce · WordPress · Shopify (limited) · QuickBooks Online · Xero · Unishippers · WWEX · England Logistics · Eco Ship · UPS · FedEx · Salesforce · Podio · Capsule · Asana · Smartsheet · Slack · Excel · Microsoft Office WHY CLIENTS KEEP ME ON I run operations with an ISO 9001 mindset — accuracy, documentation, and continuous improvement, not just checking boxes off a task list. I write SOPs as I go, flag bottlenecks before they cost money, and work independently with minimal hand-holding once I understand your systems. My goal isn't to complete tasks — it's to leave your operation more efficient than I found it. If you need a dependable operations partner for WooCommerce management, vendor coordination, freight/LTL shipping, QuickBooks invoicing, or AI-driven process automation, let's talk about your workflow and where I can take work off your plate. Open to ongoing, long-term engagements.