Wyeth A.

Customer Service/Sales Support/Chat and Email Support/Data Analyst

Achieved customer service and quality goals, positively impacting business performance. Results-oriented, dedicated and personable professional with over nine years of customer service/sales support experience exhibiting adeptness in rendering effectual customer support across different industries. Possess excellent problem-solving, customer relationships, management and interpersonal skills. Exemplify capability to develop and implement plans that improve products and business as well as drive business growth. Leverage strong work ethic to function effectively under time pressure, complemented by the ability to adjust and learn new industries quickly and efficiently. Evidently, computer literate; proficient with Microsoft Office, used performing email, invoicing, and purchase order creation. Below are my experiences: Lowry Solutions Service Desk Specialist (Sep 2020 – Present) Brighton, Michigan, United States • Field incoming support requests via e-mail in a courteous and professional manner. • Prioritize and schedule support requests. • Document customer information and the nature of the problem or issue. • Build rapport and elicit problem details from customers. • Record, track, and document per the help desk problem-solving process, including all decisions made, and actions taken, through to final resolution. • Perform post-resolution follow-up and document customer acceptance of resolution. Close request. • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Escalate problems when required to other Level technical support. • Coordinate efforts with other teams and teammates to resolve issues quickly. • Actively participate in business meetings and suggest changes in software support processes based on observations. • Assist with the testing of new software releases and report issues as needed. • Perform other related duties as required [24]7.ai Messaging Specialist (Mar 2019 - Aug 2020) Makati, National Capital Region, Philippines • Assist customers with their billing inquiries, updating their payment details, updating information on system via chat • Assisting customers with some basic troubleshooting in comes with their internet connection • Assist customer in regards with order tracking inquiry • Analyze customer feedback and negotiate with customer to ensure customer retention. • Save customer that would like to cancel their contract or subscription. • Provide excellent customer services and ensure customer satisfaction. • Build positive working relationships with customers for repeat business. • Retaining existing customer and attaining new sales.Assist customer on their billing inquiry, updating their payment details, updating information on system via chat Assisting customer on some basic trouble shooting in comes with their internet connection Assist customer in regards with order tracking inquiry Analyze customer feedbacks and negotiate with customer to ensure customer retention. Save customer that would like to cancel their contract or subscription. Provide excellent customer services and ensure customer satisfaction. Build positive working relationships with customers for repeat business. Retaining existing customer and attaining new sales. TPG Telecom Customer Service Representative (Aug 2017 - Jan 2018) • Answer phone calls professionally • Assist customer on their billing inquiry, updating their payment details, updating information on system • Assisting customer on some basic trouble shooting in comes with their internet connection ALLIANCE SERVICE CENTRE LIMITED (MORTGAGE EZY) MIR Officer - Credit Analyst (Jun 2016 - Jun 2017) • Provide support to various areas of the business in the administration and processing of loan applications by action various tasks to ensure timely processing. • Assist in the undertaking of employment checks for home loan applications. • Action various jobs from the company's workflow system when required, in priority order, and make appropriate history comments as necessary. • Action incoming faxes, emails and documents as when required, including loading any new loan applications in system Ingram Micro Sales Support Representative (Aug 2012 - May 2016) • Providing sales and customer support related to VMware and Veeam Licensing • Do quotations for the licenses and collaborate closely to corporate and global marketing to communicate important and urgent information as it relates to VMware and Veeam solutions, licensing, pricing and industry news. • Develop and maintaining a high level of expertise in licensed products, license programs, and policies. ACCENTURE INC. Data Analyst (May 2011 – May 2012) • Responsible for reviewing and analyzing the application form for a Healthcare Account before entering it into the system. • Responsible for end-to-end transaction processing • Handles issue resolution to ensure department and customer needs are met. • Assist with special projects as needed.