Jude P.

💡Top-Rated Customer Service Specialist with over 15 years of experience delivering exceptional support across E-commerce businesses and startups worldwide. Since 2009, I've been committed to creating seamless customer experiences, ensuring satisfaction, and driving brand loyalty. In 2015, I transitioned to remote freelancing on Upwork, partnering with 20+ clients to elevate their customer support operations. What I Bring to the Table: ✔️ Multilingual Support: Fluent in English, French, and Spanish, I bridge communication gaps and connect with diverse global audiences. ✔️ Omnichannel Expertise: Skilled in Email, Chat, and Phone Support, providing consistent and professional service across all platforms. ✔️ E-commerce Mastery: Proficient in Shopify, Zendesk, Gorgias, and Salesforce, with hands-on experience in order tracking, refunds, claims, and chargebacks. ✔️ Technical Support & Customer Success: Resolving complex issues, optimizing user experience, and ensuring clients are fully supported at every stage. ✔️ Remote Tools Proficiency: Adept with Notion, Trello, Google Drive, Microsoft Teams, and more to maintain smooth communication and project management. ✔️ Social Media Management: Handling social media pages, reviews, and feedback, boosting brand reputation and client trust. As a Customer Support Manager or Team Leader, I can: •Manage, coach, and develop your support team to ensure the compliance of all policies and procedures of your business. •Detect areas of opportunity and provide a Performance improvement. •Elaborate weekly/monthly KPIs report and other metrics to show productivity. •Monitor your team interactions to ensure they are following business quality guidelines. Here are a few ✳️High Profile Call Centers and clients ✳️ that I've worked with in the past: Here are a few clients I've worked with: 1️⃣Tophatter (A mobile discovery marketplace that hosts live auctions for products spanning every major category.) 2️⃣Hockerty (the e-commerce leader in custom suits and custom dress shirts) 3️⃣Conectys (A Global BPO providing world-class Content Moderation, Customer Experience, and Digital Transformation solutions) 4️⃣Stream Global Services (BPO service provider specializing in customer relationship management) 5️⃣Alorica Inc. (Samsung Electronics Canada) 6️⃣ Mentorshow.fr 7️⃣ Discuss.io 📌 Available for: Full-time and part-time support E-commerce stores & startups 💡 WHY CHOOSE ME OVER OTHER FREELANCERS? 💡 I understand that great customer service goes beyond just answering questions—it's about building relationships, solving problems quickly, and representing your brand with excellence. My goal is to exceed expectations in every interaction, turning first-time buyers into loyal customers and leaving a lasting positive impact. Let’s work together to transform your support operations, enhance customer satisfaction, and scale your business seamlessly. Feel free to reach out—I’m excited to be part of your growth journey.