Nikka Kae M.

I have over 7 years of experience in the BPO industry, starting in 2008, and have been working remotely since 2015. Since then, I have worked as a Virtual Assistant and Customer Support Specialist, earning multiple promotions that reflect my performance, reliability, and strong work ethic. I help businesses manage daily operations and deliver excellent customer service. My experience includes eCommerce order processing and fulfillment, Shopify product listing, email and live chat support, administrative tasks, web research, data entry, project coordination, and social media support. I am skilled in tools such as Shopify, Dropified, Oberlo, DSers, HelpScout, Gorgias, LivePerson, LiveEngage, WordPress, and Google Sheets. I can quickly adapt to different systems and workflows. I am known for my attention to detail, clear communication, and ability to handle tasks efficiently while maintaining quality. I focus on providing reliable support that improves customer satisfaction and keeps operations running smoothly. If you are looking for a dependable professional to support your business, I would be happy to help.