Mary Joan B.

Hi, I’m Mary Joan. I help business owners keep daily operations organized, support their teams, and take care of their customers. I worked as the Operations Manager at PaintGem for 10 years, managing e-commerce operations, order fulfillment, product listings, expense reporting, employee supervision, and team coordination. I also provided executive and administrative support, including calendar management. My background includes 5 years and 10 months with DIV Brands in customer service and phone support, as well as 7 years in the BPO industry specializing in appointment setting and client coordination for medical equipment representatives and healthcare professionals. Whether you need help keeping orders on track, managing your schedule, responding to customers, or coordinating your team, I bring practical experience and dependable follow-through. Here’s how I can support your business: - Operations management: Daily workflows, employee supervision, and team coordination. - Executive assistance: Calendar management, scheduling, administrative tasks, and confidential support. - E-commerce support: Shopify order processing, fulfillment, product listings, and order concerns. - Customer service: Phone, email, Facebook, and Instagram support. - Project coordination: Task tracking, follow-ups, and team communication. - Data entry and reporting: Expense reports, spreadsheet management, and business records. - Additional support: Basic Photoshop editing, watermark editing, and file transfers. I work with Shopify, Gorgias, Zendesk, Help Scout, Asana, Trello, Slack, Airtable, Google Sheets, Microsoft Word, and Microsoft Excel. My experience also includes Shopified App, Oberlo, AliReview, AliExpress, eBay, QuickBooks, Buildium, BackerKit, ClickBank, Zoho Mail, AWeber, Photoshop, and WeTransfer. You can expect clear communication, a calm and organized approach, and careful handling of confidential information. I am now seeking a long-term opportunity where I can bring my experience to a new team. Send me a message about your business and the support you need. I’d be happy to discuss how I can help. Employment History Operations Manager | PaintGem 10 years · Position ended following company closure - Managed daily e-commerce operations, order fulfillment, and product listings. - Prepared expense reports and maintained operational records. - Supervised employees and coordinated team responsibilities. - Provided executive assistance, calendar management, and administrative support. Phone Representative | DIV Brands June 2022–2025 - Provided phone support for customer inquiries and order concerns. - Helped resolve customer issues through clear communication and timely follow-up. Customer Service Ambassador | DIV Brands January 2021–June 2022 - Provided customer support through email and social media. - Assisted customers with inquiries, order concerns, and issue resolution. Operations Manager | ZLP August 2015–August 2019 Pennsylvania, United States Branch Manager | Regal General Contracting & Property Management February 2011–June 2012 New Jersey, United States Outbound Telemarketer | Callbox Inc. March 2004–March 2010 Philippines I’d be happy to discuss how I can help.