Edward Philip V.

Technical Support, Virtual Assistant, Customer support and management.

I am a well-motivated professional who finds joy in helping customers resolve problems, as well as helping my clients manage their businesses, I am always driven and enthusiastic to work and get the job done. I am a college graduate and a licensed Nurse by profession, but I pursued an awesome career in the customer service and e-commerce industry. I have 10 quality years of experience and worked for various companies like Heroclip, Amazon, OPT7, 4pawspets, Solid Lift Parts, Earthling.co, Convergys, and a lot more. I'm proficient with various applications and tools like Shopify, Stripe, WordPress, Infusionsoft, Samcart, ASANA, Quickbooks, Shiphero, Finale, GSUITE, etc. I really love customer service, and I am always excited to impart what I learned to any company, I have sufficient knowledge of different CRM apps like Help Scout, Gorgias, Zendesk, Live agent, Zoho, Outlook, and Reply manager. In my last job, I formed a significant customer and company relationship resulting in a huge increase in revenue and customer retention. I am a learner, and I always want to improve, I invested in good quality equipment and a peaceful working office to provide the best quality of work without distractions.