Waqar A.

🌟 TOP-RATED CUSTOMER SUPPORT SPECIALIST | Shopify | Gorgias | Zendesk | SaaS & eCommerce 💼 $9/hr | 7+ Years Experience | 70,000+ Tickets Resolved Your customers are your business. I help you take care of them. If you need a customer support specialist who can take ownership, solve problems, and represent your brand professionally, you’re in the right place. I’m a customer support professional with 7+ years of experience supporting eCommerce and SaaS businesses, with 70,000+ customer tickets successfully resolved across high-volume environments. I don’t believe great support is simply about closing tickets. It’s about understanding the problem, finding the right solution, communicating clearly, and making sure the customer leaves with confidence in your brand. 🚀 What I Can Help You With ⚡ Email, Live Chat & Helpdesk Support ⚡ Shopify Order Management & Customer Support ⚡ Gorgias, Zendesk & Freshdesk ⚡ Returns, Refunds & Exchanges ⚡ Chargebacks & Payment Disputes — Stripe, PayPal & Klarna ⚡ SaaS Customer Support & Troubleshooting ⚡ Subscription & Account Management ⚡ Order, Shipping & Delivery Issues ⚡ Virtual Assistant & Administrative Support ⚡ Customer Feedback, Reporting & Documentation 🛠️ Platforms & Tools Shopify | Gorgias | Zendesk | Freshdesk | Missive | Stripe | PayPal | Klarna | Gmail | Google Workspace ⭐ Why Clients Choose Me ✔ 7+ years of hands-on customer support experience ✔ 70,000+ tickets resolved ✔ Experience supporting global eCommerce & SaaS businesses ✔ Comfortable handling high-volume inboxes ✔ Strong written English and professional communication ✔ Calm and effective with frustrated or difficult customers ✔ Fast learner who adapts quickly to new tools and SOPs ✔ Focused on resolution, not simply ticket closure ✔ Reliable, detail-oriented, and able to work independently I’ve supported customers for brands including MARK & SPENCER, THE SPORTS EDIT, SKILLSHARE STRIKINGLY, LEGEND LONDON, SLUMBER APPS/PODCASTS, FANATEE, and TRENDHIM, giving me experience working with different products, audiences, and support environments. Whether you need someone to manage your entire support inbox or provide additional support to your existing team, I can step in, learn your processes quickly, and start contributing with minimal supervision. If you’re looking for someone who will treat your customers like they’re his own, let’s talk. 📩 Send me a message and tell me what you need help with. Waqar Ahmad