Deris S.

Bilingual, Customer Service Specialist, QA Analyst & more

🌟Experience Bilingual Customer Service Specialist/Chat Support and email handling ✔️Top-Rated Customer Service Specialist on Upwork. Hard-working professional with a strong work ethic. ✔️Expert in Email Handling/Chat Support/Phone Support ✔️Fully Bilingual(English, French) + Spanish fluency ✔️7+ years of experience in Customer Service/Technical Support and Sales support and management for a variety of branded name companies and products, with skills in coaching, developing, and supervising team individuals to drive them to success. With a guarantee of more than 95% in QoS (Quality of Service), and more than 85% in FCR (First Call Resolution), your customers will receive a genuine customer service experience. From customer service representative promoted to Quality Analyst, then later to Product/Language trainer, followed by a Supervisor promotion, and so on, I can definitely guarantee that my skills and experience to be the best are there. l have worked with Samsung Canada for more than 2 years, I was in charge of the Remote Access Support Department, and Samsung Smart Support which provides technical support for devices such as Phones, Tablets, Laptops, Printers, and Smart TVs, later on, I was promoted as Supervisor for that department a position that I've occupied for 2 years and plus. I've also worked for CCs as a Sales Agent and worked for the Hard Rock Cafe Hotel taking care of customer service and reservation agents. Within the Upwork Platform, I've worked with one of the major clients 5CA, providing tech support for Activision (Gaming Industry) Black Ops III. I've also worked with Microsoft Quality Analyst, with Zazeen TV providing sales support and customer service. I cover all Computer skills requirements (Word, Excel, PowerPoint) and also most of the systems (Zendesk, Desk.com, Salesforce, and any CRM ) I also provided Salesforce's support by creating reports using Pardot etc. As per language, I speak English, French, Spanish, and Haitian Creole and as well looking for a full-time position. Feel free to reach out to me, contact me, or send me a message. Thank you.