Nikita Mae B.

Expert Customer Support Lead and Virtual Assistant

Looking for someone who’s reliable, proactive, and genuinely invested in helping your business thrive? You’re in the right place. Hi, I’m Nikita, a dependable and detail-oriented professional with 9 years of experience supporting businesses and teams. Whether you need someone to keep operations running smoothly behind the scenes or to deliver top-tier customer support on the frontlines, I’m here to help you make it happen. I focus on understanding your goals so I can contribute in ways that actually matter to your business. I’m also committed to continuous learning, regularly attending trainings to stay sharp and relevant in my work. Here’s what I bring to the table: 🌟 Customer Support that Feels Human: I handle customer concerns with empathy, clarity, and care, turning frustrated users into loyal customers. 🌟 Virtual Assistant Skills That Make Life Easier: From managing inboxes and calendars to handling research and data entry, I make sure the little things don’t pile up. 🌟 Precision and Quality: I don’t cut corners. I catch the small details so you can focus on the big picture. 🌟 Team Collaboration & Leadership: I know how to lead, but I also know how to listen. I work well with all kinds of teams and help create a positive, productive work environment. 🌟 Quick to Learn, Quick to Adapt: New tools or systems? No problem. I pick things up fast and stay flexible to meet your needs. 🌟 Fluent in Digital Tools: From Slack to Zoom, I’m well-versed in the platforms that keep remote teams connected and efficient. TOOLS 🌟Communication & Collaboration - Slack, Zoom / Google Meet, Email platforms (Gmail, Outlook) 🌟Customer Support Tools - Gorgias, Zendesk 🌟Admin & Productivity Tools - Google Workspace (Docs, Sheets, Calendar, Drive), Microsoft Office (Word, Excel, Outlook), Calendly Let’s work together to build something great. If you're looking for someone who cares as much about your business as you do, send me a message. I’d love to chat.