Aliana Lyra F.

Customer Service Representative, Writer and Editor

I majored in Communication Arts in English, and I have a considerable amount of experience in different fields. My expertise is in customer service, order processing, and logistics. I have pursued working remotely both part-time and full-time in 2017 and has acquired a multitude of skills and experiences since. Particularly, I have a vast experience in email handling with regards to customer orders, inquiries, and complaints. I have worked back-end with both the consumer, the supplier, and couriers using different tools including zendesk, helpscout, shopify, and the like. Aside from that, I have handled social media management for my previous client where my main responsibility is to filter page posts and comments and respond to customers through Facebook comments and private messages. I was also a Customer Account Executive for a US-based cable, internet, telephone, and home security company where I was awarded Best in Sales and Most Outstanding Agent several times in a row. I worked for sales, retention, and technical support during my tenure. I also worked for sales and marketing of another US-based online flower shop company where I assisted customers in making online or over the phone purchases, follow-ups, and inquiries or complaints. Aside from being a professional in dealing with customers, I also have a wide range of experience in teaching the English language as I worked for an international school in the Philippines as a Junior High School Language teacher from which I was able to interact with a diverse population of stakeholders and colleagues. On top of all these, I also train Japanese, Chinese, and/or Korean businessmen in using the English language for various business purposes such as writing business emails, making documents, translating, attending teleconferences, making presentations, etc. Thus, I have knowledge in a number of different industries and I can proudly say that with all the experiences I have, I can effectively communicate with people of different nationalities. Not only am I efficient in oral and written communication, I can also use different computer applications and tools with ease and speed. I can very well multitask, and I am open to learning if the need arises. I am flexible and I make sure to satisfy both my employers and clients to the best of my abilities all the time. I also have excellent time management skills. I know that I can deliver any task required of me. Allow me to help build your business.