Rebecca L.

With over 10 years of experience in the corporate Insurance industry, I developed a strong foundation in attention to detail, organisation, reliability, and customer service while working within strict deadlines and fast-paced environments. Since transitioning to remote and online work in 2014, I have worked with clients across a wide range of industries, becoming highly adaptable and expanding my expertise across operations, project management, e-commerce, website management, customer support, and team leadership. More recently, I worked in a General/Ops Management role for an E-Commerce start-up, where I gained extensive experience in e-commerce operations, Shopify management, supply chain and logistics, forecasting and demand planning, inventory management, and people management. In this position, I oversaw the Operations Team, including Inventory & Supply Chain, Customer Service, E-Commerce, and Executive Support functions, while also managing third-party logistics providers and leading large operational projects such as a full company rebrand and stock transition with no downtime in sales. Alongside this, I have spent the last 12 years supporting businesses remotely in a variety of operational and administrative capacities, including: * Project management and workflow implementation * People management and team leadership * Customer support via email, chat, and phone * SOP and KPI management * Detailed reporting and analysis using Excel and Google Sheets * Shopify and Amazon inventory management * Inventory forecasting and demand planning * Finance-related administration * Social media community management and post scheduling * Quality assurance * Proof-reading and copy editing * Customer support software implementation and integration * Shopify integrations, product listings, metafields, apps, and store management * WordPress website development, management and updates * Experience working with Squarespace and Wix websites I am highly confident using Microsoft Office, Google Workspace, CRM systems, and collaboration/project management tools including ClickUp, Monday, Trello, and similar software. I am equally comfortable working independently or collaboratively, always maintaining a professional, proactive, and friendly approach. In addition to my professional experience, I am a Wholetime Firefighter, which has further strengthened my ability to remain calm under pressure, communicate effectively, problem-solve quickly, and work as part of a disciplined, high-performing team. I look forward to helping you and your team streamline operations, improve processes, and achieve the results needed to take your business to the next level.