Joel O.

Five9 broke, a campaign is underperforming, or your team needs a reliable admin on call. That's what I do. For 9 years I've worked on one platform: Five9. No dabbling in ten different dialers, just daily work in live Five9 environments across lending, banking, healthcare, home improvement, education, and more. I'm certified in Inbound Admin, Outbound Admin, and Workflow Automation, and I'm the founder of DialNode, an independent Five9 consultancy. ONGOING SUPPORT Skills, campaigns, dispositions, caller ID, reporting, user changes, troubleshooting. Pay hourly or on a monthly retainer with a set block of hours. One person who already knows your domain, so you stop re-explaining it every time. OPTIMIZATION When you're ready to move numbers, I scope a fixed-price engagement around your connect rate, abandonment, answer rate, and caller ID health. Recent results: 35% fewer voicemail drops and a 32% conversion lift for a healthcare advisory firm, about half of blocked outbound calls eliminated for a finance client, and 114% revenue growth for an outbound team with zero new hires. Most clients see movement in the first two weeks. INTEGRATIONS AND REPORTING Five9 connected to Salesforce, HubSpot, GoHighLevel, or custom APIs, plus real-time dashboards (including NodePulse, a live wallboard I built) and workflow automation with error handling so nothing fails silently. What I need from you: one Five9 user with admin and reporting roles and a kickoff call. Your engineers stay on their roadmap. Best fit: teams running active outbound campaigns who want their Five9 domain performing, not just functioning. Send me a message with what's going on in your domain and I'll tell you where I'd start.