Andres N.

My goal is simple: Deflect repetitive inquiries through smart automation, giving your agents the bandwidth to focus on what matters most. And give you complete visibility into your team’s performance so you can scale without doubling your headcount. Here is how I can help you (Focusing on Outcomes, not just tasks): 🚀 Advanced CX Automation: I integrate Zendesk with your tech stack (n8n, CRMs) so repetitive tickets are resolved automatically without human intervention. 📊 Data & Analytics (Zendesk Explore): I build executive dashboards so you stop guessing. You will know exactly where your team is bottlenecking, what your real CSAT is, and how to drastically reduce First Response Time (FRT). ⚙️ Zendesk Audit & Rescue: Is your current instance a mess of broken triggers and cluttered views? I clean, restructure, and optimize your routing and escalation workflows from the ground up. Some of my recent results: - Reduced ticket resolution times by 30% by redesigning workflows and automations. - Drastically increased First Response Rate (FRT) by implementing aggressive SLA policies and smart macros. - I have led technical support strategies for SaaS, E-commerce (WordPress/Tumblr), and hospitality companies. If you are tired of temporary fixes and want a Zendesk architecture that will support your company’s growth for the next 3 years, send me a message. Let’s hop on a quick discovery call to evaluate the current state of your CX operations.