Patrice Zsa T.

Customer Service Champion

I have years of experience as a Customer Service Representative and an Inside Sales Associate, and I bring diverse skills from teaching English as a second language to clients of all ages, from children to professionals. I’ve also led our family’s merchandising business as the head manager and worked as a reservation officer at a local airline in 2011. Throughout my career in customer service, I've honed strong active listening skills and developed the ability to handle frustrated or upset clients with ease. My students often describe me as sunny and cheerful, and my approachable personality helps me connect with even the most reserved clients. In addition to being engaging and lively, I am a driven and ambitious individual with a mature, responsible approach to my work. I take pride in completing tasks efficiently and within deadlines, aiming to avoid overtime by ensuring all work is finished during my shift. I strike the right balance between fun and professionalism.