Celeste D.

I turn messy tribal knowledge into searchable SOP libraries and AI-ready knowledge bases. With 6+ years of operational experience partnering with US businesses and over 7,800 track-record hours, I turn fragmented team processes into clear, searchable, and scalable knowledge bases, SOPs, and automated workflows. WHAT I DO 1. Knowledge Management & Documentation - Architect centralized knowledge bases, team documentation, and searchable wikis (ClickUp, Basecamp). - Create structured SOP index systems, visual workflow guides, and onboarding documentation. 2. Operations & Customer Success Support - Build clear customer onboarding pipelines and support content that reduce user friction and inquiry volume. - Organize CRM architectures, lead management workflows, and client tracking databases (HubSpot, Pipedrive, Keap). - Perform cross-entity process and compliance audits to eliminate operational bottlenecks. 3. AI & Automation Engineering - Design custom AI-assisted documentation workflows, transcript summaries, and automated content generation using n8n, Zapier, Claude, and OpenAI. SELECTED ACHIEVEMENTS - Knowledge & SOP Architecture: Standardized compliance filings and resource audits across 13+ business entities, creating an auto-populating risk tracker that reduced executive review time from hours to 5 minutes. - AI Process Engineering: Built a prototype QA automation comparing spoken transcriptions to scripts in n8n, reducing video review time by 90% (2.5 hours down to 15 minutes). - CRM & Systems Migration: Fully migrated fragmented spreadsheet databases into structured HubSpot CRM architectures, complete with client pipelines and integrated data rooms. - Multilingual Support: Full bilingual C1 fluency in English (599/599 British Council) and Spanish, backed by formal coursework in language and literature for rigorous documentation standards. CORE TOOLS - Knowledge & Management: ClickUp (Verified Power User), Asana, Basecamp, Monday, Google Workspace - Systems & CRMs: HubSpot, Pipedrive, Keap, QuickBooks - AI & Automation: n8n, Zapier, Claude, ChatGPT, Gemini, Tavily, Apify Let’s connect to structure your operations, streamline your team's knowledge, and build systems that scale.