allysa d.

I am a licensed Electronics Engineer from Mapua Institute of Technology, with extensive experience in network operations, IT support, and project management. I also have several industry certifications, including Electronics Technician (2015), CCNA (2019), CCNP Encore (2020), CCNP Enterprise (2023), and Microsoft Azure Fundamentals (2020). Professional Background Throughout my seven years in the BPO industry, I have continuously expanded my skill set and achieved significant milestones. My journey began as a Project Manager at Mitsubishi Electric, where I developed essential project management skills. Fueled by my passion for IT, I transitioned to Accenture, where I spent three years as an IT Support Specialist, providing Level 1 and Level 2 support for technical and account-related issues, particularly within Microsoft Office 365. I have become proficient in tools such as Sophos, RingCentral, ServiceNow, and Salesforce. In addition to my corporate roles, I worked as a freelance IT support contractor for three years, specializing in server, network, and application monitoring. I utilized platforms like ConnectWise Automate, SolarWinds, and Zabbix to provide troubleshooting across operating systems such as MacOS, Linux, and Windows. I also have hands-on experience with Bitrix24 CRM, Zoom management, and Google Workspace. As a Network Operations Center (NOC) Engineer at Continuum Global Solutions, I developed expertise in managing Cisco firewalls, switches, ASA configurations, and leading outage bridge sessions. My role involved monitoring devices via SolarWinds, troubleshooting network issues, and collaborating with network vendors to ensure continuous service. Security Analyst Experience: In addition to my network operations expertise, I also have solid experience in network security and firewall management. I have worked with a range of security solutions and protocols, including: Palo Alto Firewalls for robust security and traffic filtering OpenVPN and WireGuard for secure VPN configuration and troubleshooting GlobalProtect for VPN and secure remote access solutions Multi-Factor Authentication (MFA) systems to enforce additional layers of security in cloud and network environments Additional Experience in MSP Tools: I have extensive experience with various Managed Service Provider (MSP) tools, ensuring proactive monitoring and seamless system management. These tools include: NinjaRMM for remote monitoring and management of client devices HaloPSA for managing IT service requests, ticketing, and task automation ConnectWise Manage for streamlining IT service delivery and managing tickets M365 for troubleshooting, managing, and maintaining Microsoft 365 environments Proofpoint for email protection and security Key Skills & Expertise: Network Security: Palo Alto Firewalls, OpenVPN, WireGuard, GlobalProtect, MFA Network Monitoring: SolarWinds, Zabbix, ConnectWise Automate IT Support: Microsoft Office 365, Sophos, RingCentral, ServiceNow, Salesforce Cloud Solutions: Microsoft Azure, Google Workspace MSP Tools: Ninja RMM, HaloPSA, ConnectWise, M365, Proofpoint Networking: Cisco firewalls, switches, ASA configurations, MPLS, network troubleshooting Project Management: Leading teams, creating and managing projects Virtual Assistant: Task management, CRM systems, calendar management, email correspondence With a proven track record of providing reliable IT support, managing network operations, and ensuring robust security across multiple platforms, I am prepared to take on new challenges and contribute to the success of your organization. I look forward to bringing my skills in network management, security analysis, and MSP tools to your team.