David M.

I help founders and growing teams fix the operational problems that appear as a business scales: unclear ownership, manual workflows, disconnected tools, weak reporting, and too much day-to-day follow-up from the owner. I’m a Top Rated Plus operations and program management professional with $500K+ earned on Upwork and 100% Job Success. My background includes program management with Upwork and Lifted, purchase-order support programs involving Microsoft and Indeed, management consulting, and running my own business. I’m most useful when the business is already moving, but the way work gets done needs improvement. My work typically includes: • Business operations and fractional operations support • Process mapping, improvement, and workflow redesign • SOPs, documentation, ownership, and handoffs • KPI dashboards and management reporting • Project and program management • AI and workflow automation • Systems implementation and process adoption • Cross-functional team coordination I combine operational management with technical understanding. That means I can identify a business problem, map how the process should work, translate it into clear requirements, coordinate technical implementation where needed, and help the team actually adopt the new way of working. I don't automate a process simply because AI or automation is available. First, I look at what is causing the problem. Then I determine what should be simplified, what should be automated, where AI can genuinely add value, and where human review and judgment should remain. I can work with tools and environments including Asana, ClickUp, Airtable, Slack, Google Workspace, WooCommerce, CRM systems, workflow automation platforms, APIs, and AI tools. Typical engagements include ongoing fractional operations support, operational improvement projects, workflow and SOP redesign, reporting systems, and practical AI/automation implementation. If your team is capable but operations are becoming harder to manage as you grow, tell me what is currently creating the most friction. I can help identify what should change and turn it into a practical implementation plan.